Refund Policy

Cancellations and Modifications Policy

What is Monkyz Cancellation Policy?
 
You can cancel an order until it has not been packed/shipped from our Warehouse. This includes items purchased on sale also. Customized or personalized furniture orders cannot be cancelled once the production process has been started. Any amount paid will be credited into the same payment mode using which the payment was made.
 
Can I modify the shipping address of my order after it has been placed?
 
Obviously Yes, You can modify the shipping address of your order on or before we have processed (packed) it, by updating it under 'edit or change order' option that is available under ‘Order History’ section of MonkyzWebsite.
 
How do I cancel my Order?
 
Tap on “Order History” section under the main menu of your MonkyzWebsite after logging in to your account and press on "edit or cancel order" and then select the item or order you want to cancel
 
I just cancelled my order. When will I receive my refund?
 
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 business days from the time of order cancellation.