Shipping Policy

OUR SHIPPING POLICY
 

We are responsible to deliver products ordered from Monkyz in excellent condition and in the fastest timepossible. We currently offer free shipping on Monkyz.in all across the India. Shipping method for this will be standard and products shall take 7-8 business days to get delivered.

We offer various delivery options depending on the size and weight of the item. All of our orders are typically delivered within 7-8 business days.

1.   If the order is cancelled before being shipped, or order is being lost or un-delivered to your preferred location, we will refund the complete order amount.

2.    If you return an order delivered to you, return-shipping charges will be deducted from your refund. For details regarding return policy please visit our Return Policy Page. For accounts whose return behaviour violates our fair usage policy, a delivery charge of Rs. 500 extra will be levied on all orders, irrespective of order value.
*Order value is calculated after applying discounts/GST or any other applicable charges.
 
FAIR USAGE POLICY –
 
We always strive hard to provide the best experience to our customers. Some accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 500extra for all orders and disable cash on delivery option for accounts that have high percentage of returns and shipments not accepted by value of orders placed.
 
How do I check the status of my order?
 
Please log into your account and tap on “Order History” section under your Account page of MonkyzWebsite. Click on the view order of the specific order you want to track. Then on the next page click on track order to check the exact order status.
 
How are orders placed on Monkyz delivered to me?
 
All orders placed on Monkyz are dispatched through other courier partners such as Shiprocket, Blue Dart, DHL, FedEx, and many more.
 
I have received a partial item/partial order or an Untenanted/Void packet?
 
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
 
1. Please do not use the item for which claim is being raised.
 
2. You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
 
3. The snapshots/photos of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
 
4. The refund for prepaid/Cash on delivery orders will be done after the investigation
 
You may not be liable for a refund, if customer falls in any of the scenarios stated below:
 
1. If you are Fail to provide adequate information about the case.
2. If you are Fail to provide snapshots/photos of the packet and box(if any)
3. If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
4. You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
5. You have used the item for which claim was raised.